Challenge
Users had to jump across tools to manage itineraries, confirmations, and travel updates.
Approach
- Unified browse-book-manage flows into a single mobile journey.
- Implemented resilient payment and confirmation handoffs.
- Added event-driven notifications for itinerary updates.
Delivery Highlights
- Mobile booking and itinerary management
- Secure checkout integration
- Operational tooling for travel agents
Outcomes
- Lower support dependency for common booking changes
- Improved post-booking user confidence
- Simpler internal handling of customer requests