Challenge
Teams lacked shared real-time context across routing, dispatch, and delivery exceptions.
Approach
- Established event-driven tracking and status normalization.
- Designed operator workflows for route and exception management.
- Implemented observability dashboards for operational triage.
Delivery Highlights
- Unified tracking event model
- Dispatch and exception workflows
- Ops dashboards for near-real-time visibility
Outcomes
- Faster issue identification across operations teams
- Improved coordination between dispatch and support
- Better baseline for route optimization initiatives